Terms & Conditions — Vikins Travel

Last updated: 17-11-2025

Thank you for choosing Vikins Travel for your sea adventures. Please read these Terms & Conditions (“Terms”) carefully. By booking or paying for any cruise or cruise-related service with us, you (the “Passenger” / “Client”) agree to be bound by these Terms.

1. Contractual Agreement & Scope

This contract covers cruise bookings, cruise-packages, shore excursions, cabin bookings, and any related services provided by Vikins Travel(the “Company”, “we”, “us”).
Any booking becomes binding only when the deposit/payment required is received and the booking confirmation is issued by us.

2. Booking & Confirmation

To confirm a booking, you must provide valid traveller information (full names, dates, ID/passport info if needed), required payments, and accept these Terms.
Once confirmed, you will receive an email (or booking confirmation) summarizing your itinerary, services included, price, and terms.

3. Payment Terms

At the time of booking, a non-refundable deposit or full payment may be required depending on cruise / package.
The final payment (balance) must be completed by the deadline specified at booking. Failure to pay by due date may result in automatic cancellation of booking and forfeiture of deposit.
All payments made are subject to the cancellation and refund policy described below.

4. Included & Not-Included Services

What’s included (depending on the package): accommodation aboard the cruise ship (cabin/stateroom), onboard meals as described, port taxes/fees (if specified), basic services per itinerary.

What’s not included (unless explicitly mentioned): personal expenses onboard or ashore, optional excursions or activities, visas or travel documents, travel insurance, optional upgrade charges, transport to embarkation port, gratuities, and any other extras.

5. Cancellation & Refund Policy

Because cruise bookings involve advance arrangements and commitments, we follow a tiered cancellation policy:

Time before Departure	Refund / Cancellation Penalty*
≥ 120 days	Deposit refundable (minus any non-refundable fees) / minimal penalty
91–119 days	80% refund (after deducting incurred costs)
61–90 days	50% refund
31–60 days	25% refund
≤ 30 days / no-show / last-minute cancellation	No refund; full fare forfeited

*Refund percentages and time windows may vary per cruise line or package — always refer to your booking confirmation for exact terms.

Important notes:

All cancellation requests must be sent in writing (email or via contact form).
Non-refundable deposits, promotional discounts or special offers may have stricter cancellation terms.
Refunds will be processed via the original payment method, after deducting any third-party fees (e.g. third-party cruise line, port taxes, booking charges).

6. Changes & Amendments

Requests to change cabin type, travel dates, passenger names or other booking details must be submitted in writing.
Changes are subject to availability and may incur administrative or supplier change fees.
Some changes may not be possible if final payment is already made or cruise itinerary is fixed.

7. Passports, Visas, Travel Documents & Eligibility

It is your responsibility to hold valid passports, visas, travel permits and any necessary documents required for the cruise and port destinations.
We are not liable for denial of boarding or denied entry due to invalid or missing travel documents.
For certain cruises, additional requirements may apply (e.g. vaccination, health declarations) — it is your responsibility to meet these requirements.

8. Travel Insurance & Liability

We strongly recommend that all passengers purchase comprehensive travel and cruise insurance covering cancellation, medical emergencies, baggage loss, delays, and any travel-related risk.
Vikins Travel is not liable for personal injury, illness, loss or damage to personal belongings, or expenses incurred as a result of delays, cancellations (by third parties or cruise lines), weather, force majeure, or any circumstances beyond our control.
Our liability in any event will not exceed the total amount paid by you for the booking.

9. Shore Excursions, Third-Party Services & Subcontractors

Many services (shore excursions, local tours, transfers, third-party providers) are provided by external operators. Their terms, policies and third-party liabilities apply.
Any additional terms, fees or conditions imposed by third-party operators will also apply to you.

10. Health, Safety & Conduct Onboard

Passengers must comply with the policies of the cruise line or vessel operator regarding health protocols, behaviour, safety instructions, and local laws at ports of call.
The Company may cancel or refuse boarding if a passenger fails to meet safety or health requirements, leading to no refund or compensation.

11. Force Majeure / Unforeseen Events

Vikins Travel is not responsible for delays, changes or cancellations caused by force majeure — including but not limited to severe weather, natural disasters, political unrest, port closures, strikes, epidemics, acts of authorities, or other events beyond control.
In such cases, we will assist you in obtaining refunds or re- accommodation where possible, but cannot guarantee full compensation.

12. Price Changes & Errors

Prices are quoted in booking confirmation; once confirmed and paid, they are fixed.
However, if there is a typographical or obvious error on the website or brochure before booking confirmation, we reserve the right to cancel or modify the booking, or require updated payment.

13. Promotions, Discounts & Special Offers

Special promotions, sale pricing, discounts, group deals, early-bird offers, and seasonal pricing are subject to separate terms — these may include stricter cancellation or change policies.
Once a booking is made under a promotional offer, only the terms mentioned in your booking confirmation apply.

14. Data, Privacy & Passenger Information

We collect passenger information (names, contact details, passport/ID) as required by cruise operators and port authorities.
By booking, you authorize us to share necessary information with relevant third-party providers (cruise lines, transfer operators, port authorities) for the sole purpose of facilitating your cruise.
We maintain data privacy and do not share personal data with unauthorised third parties.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Your Country / Jurisdiction].
Any dispute arising from booking, payment, cancellations or services shall be subject to the exclusive jurisdiction of courts in [Your City / Region].

Contact & Support

If you have any questions about these Terms & Conditions, need clarification, or want to cancel / change a booking — please contact us:
✉ Email : aaworldwidetravels01@gmail.com
☎ Phone: (888)491-5293

Acceptance

By making a booking, paying a deposit or full fare, or using any services of Vikins Cruise, you confirm that you have read, understood, and agreed to these Terms & Conditions.